Information for Disabled Travellers
The information here aims to be of help to:
- People with reduced mobility
- People with visual and hearing impairments
Visitors with reduced mobility: Bristol Airport has facilities to ensure that disabled travelers can access all areas of the airport but you need to contact your airline if you require special assistance during your flight. Facilities are available at the airport to help you get on and off the aircraft and to help with your luggage. Please note there are often long walking distances to the departure and arrival gates at Bristol Airport so I advise that you pre-arrange any necessary assistance.
Visitors who are Hard of Hearing: Induction loops are available throughout the airport. They are clearly marked with the 'sympathetic ear' symbol.
Partially Sighted Travellers: Braille signs are in use at Bristol International Airport.
Airport Car Parking: Special assistance car parking bays are available in all the airport car parks and there are "help" buttons to press at the entry barriers should you need any assistance, customer service staff are on hand 24 hours a day.
Bristol Flyer Bus service: All Bristol Flyer buses are accessible for wheelchair users.
Many buses in Bristol are "low floor" making them easily accessible for wheelchairs. When the bus arrives at the bus stop you ask the driver to lower the step and/or ramp to allow you to board. For information about accessible bus services please click here.
All hackney carriages licensed in Bristol are wheelchair accessible and can carry a person seated in a wheelchair in comfort.
If you need help when making a journey, such as getting on or off a train, or ramps for a wheelchair, you should contact the Train Company that manages the station you are starting your journey from. National Rail operates Temple Meads Station in Bristol. Wheelchairs that are within 700mm wide, 1200mm long can be accommodated on most trains. It is important that you book your space in advance because the number of spaces available to wheelchair users on each train is limited. If you use a powered scooter you should contact the train company in advance because not all trains can accommodate them.
Wheelchair and Scooter hire - Cabot Circus and Broadmead
In the city centre those with mobility impairments can take advantage of Shopmobility, a service providing short or long-term hire of powered or manual scooters and wheelchairs for a small charge. The service is located on the ground floor of Cabot Circus car park.
Wheelchair and Scooter hire - The Mall, Cribbs Causeway
Free use of manual or electric wheelchairs and scooters is available from Accessibility located on the lower level of Car Park K, between John Lewis and Boots. You may use the wheelchair or scooter at The Mall, The Venue and The Retail Park.
Museums, places of interest, cinemas and theatres
Most venues have facilities for those with mobility, hearing and visual impairments but at present there is no overall definitive guide. It is best to follow the links from the individual attraction on the "Things to Do" section of this site for more information.